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Terms and Conditions

The following terms and conditions exist for online bookings:

  • Please select your dates and room type carefully. Dates and room types cannot be changed after making your online reservation.
  • A maximum number of occupants applies for each different room type as noted on Southport Motel & Apartments website. These maximums include infants and cannot be exceeded.
  • Each room type has a different minimum stay, depending on whether the dates fall in the off-peak, mid, peak or summer peak seasons.
  • Check in time is between 2:00pm and 8:00pm, and check out time is by 10.00am, daily (except Christmas Day). Arrivals and departures cannot be scheduled for Christmas Day. If you will be arriving after 8:00pm, please contact Southport Motel & Apartments 24 hours in advance to arrange for your late arrival. Full payment of the account and any relevant deposits must be paid in advance.
  • Guests aged 14 years and over are priced as adults (additional adults $15 per night). Guests 3-13 years of age are priced as children (additional children $10 per night). Infants under 3 years of age are not charged when using existing bedding. Maximum occupants must not be exceeded.
  • A deposit is payable by credit card or funds transfer upon making an online reservation. The deposit amount required varies for different room types, as detailed in the applicable Holiday Rates table.
  • Southport Motel & Apartments accepts Visa, Mastercard, American Express, Diners Club, BPAY and funds transfer. For some “Exclusive” special offers, full payment is required upon booking and no refunds will be issued for cancellations. If arriving within 7 days of making the reservation, the full tariff payment is required upon booking via credit card. If you are paying by credit card, the same credit card must be presented for verification upon arrival at Southport Motel & Apartments.
  • Southport Motel & Apartments will confirm the accommodation tariff and deposit payment with a confirmation booking letter via email immediately after making the reservation.
  • Southport Motel & Apartments makes its best efforts to ensure that the information available on its website is accurate. However, Southport Motel & Apartments cannot and does not guarantee that the site is free from errors or faults. If there is an error with the online reservation system, we take no responsibility.
  • Guests are required to present valid photographic identification upon arrival for each adult occupant.
  • The balance of account is payable upon arrival at Southport Motel & Apartments, along with a AUD$50.00 key deposit. The balance and key deposit can be paid by cash, credit card or EFTPOS upon arrival. Cheques are NOT accepted.
  • If you wish to hire a cot or high chair, please make arrangements on or before arrival. These items are subject to availability. A $50.00 deposit applies per item, along with a $3.00 per night or $15.00 per week hire fee per item.
  • Other booking terms and conditions apply for group reservations, reservations made with Travel Agents and reservations made via third parties.
  • Southport Motel & Apartments does not accept liability for any errors or omissions and reserves the right to change information published on the site at any time.
  • Southport Motel & Apartments does not accept liability for any indirect or consequential loss arising out of the use of or connected with its website or for any products or services purchased from its website.

Cancellation and Refund Policy

If 15 or more days notice is given for a reservation cancellation, guests will be refunded their deposit less an AUD$50.00 cancellation fee per room. If less than 15 day’s notice is given for a cancellation, no refunds or credit will be given. At least 30 days’ notice must be given for booking or date alterations. For some special offers, full payment is required upon booking and no refunds will be issued for cancellations. An administration fee of AUD$50.00 per reservation will apply for each date change or change of room type made. Date and alteration changes are subject to availability. If approved, a $50.00 administration fee may apply for each change.

Disclaimer

  • Southport Motel & Apartments is an Australian family owned and operated business. The information, prices and photographs on this website are updated regularly and are subject to change at any time without notice.
  • Some of the information on this website is provided as a guide only and has been supplied to Southport Motel & Apartments by third parties. In no event will Southport Motel & Apartments, its holding company and/or subsidiaries be liable to any person in contract, tort (including, but without limitation, negligence) or otherwise if any information on this site is incomplete or inaccurate.
  • All prices quoted are in Australian dollars and are inclusive of GST (Goods and Services Tax). Copyright © . All rights reserved.
Southport Motel & Apartments offers comfortable motel and modern apartment accommodation in Southport on the Gold Coast.
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